Infographics
By Naresh Kothari, Published February 5, 2013
Companies today aren’t just paying attention to their customer’s overall satisfaction levels. To better identify the roadblocks to excellent customer service, companies are closely examining exactly what about the experience is bothering customer,especially when it comes to customer-agent interaction.
![What Customers Expect from Agents [Infographic] image Infographic 3](http://cdn.business2community.com/wp-content/uploads/2013/02/Infographic-3.png "What Customers Expect from Agents [Infographic]")
Author: Naresh Kothari Naresh Kothari on the Web
Associate Practice Engagement Manager Naresh consults large enterprises on their innovation agenda. He is also responsible for sales of Infosys’ Intellectual Property led offerings that help global corporations drive their business objectives of revenue growth, profitability and asset efficiency. Naresh has over 13 years of professional services experience and holds an... View full profile
