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A Look at How Little Customers Care About Your Customer Surveys

The folks at Zendesk have put out a visual study about Opinion Burn Out — the idea that customers may be getting increasingly sick of the surveys companies are pushing on them.

The results of the study remained interesting though, as it is estimated that American adults are invited to take surveys 7 billion times each year, with 24% of respondents indicating they were asked to take part in more surveys this year than in previous years. It’s a tough gig for companies looking to elicit quality feedback from their customers and potential customers, as “surveying” has often been paired with a traditionally negative stigma as a result of slimier pay-per-question type initiatives that have plagued the underbelly of the web for years.

But for those looking to get a good grasp about what people think about customer surveys before delving into their own, here’s a good look at the current feelings directed at the tactic:

A Look at How Little Customers Care About Your Customer Surveys image 619 zendesk opinionburnout

Infographic by Zendesk

Comments on this Article: 2

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  1. Ross Adams says:

    It is vital that businesses always keep their customers blissful. A crucial part of guaranteeing customer satisfaction is to find out if they are contented with the product by making use of customer surveys. There are online customer surveys from SurveySolutions.co.uk.

  2. Laura says:

    the survey could be revealing the truth but good customer survey samples can make a lot of difference. See SoGoSurvey.

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