Great customer service can go a long way in furthering a brand’s mainstay with their consumer. Customer service doesn’t just entail answering questions, it means answering a problem.
Below, Plantronics.com has introduced a valuable cheat sheet to facets of great customer service. Of companies surveyed, 80% of them think they are providing great customer service, while only 8% of customers agree with that. Here’s how to avoid some of those pitfalls: