http://www.business2community.com/customer-experience/why-irs-customer-service-is-dead-0167900?utm_source=rss&utm_medium=rss&utm_campaign=why-irs-customer-service-is-dead Building Deeper Business Relationships Through Engaging Communities Mon, 20 May 2013 00:53:51 +0000 hourly 1 http://wordpress.org/?v=3.5.1 http://www.business2community.com/customer-experience/why-irs-customer-service-is-dead-0167900#comment-610074 Ronald Fri, 22 Mar 2013 21:39:06 +0000 http://fonolo.com/blog/?p=2736#comment-610074 I recently was on hold, transfered 4 times, when I finally reached the correct department, the person acted like he could not hear me. Then hung up on me. I spent nearly 6 hrs on hold, being transferred to be hung up on. They garnished almost my entire paycheck!

]]> http://www.business2community.com/customer-experience/why-irs-customer-service-is-dead-0167900#comment-580815 diane Fri, 01 Feb 2013 07:43:29 +0000 http://fonolo.com/blog/?p=2736#comment-580815 The IRS can’t look up a simple lost payment. After 3 phone calls, and a few hours!!!! they still don’t know how to find the lost payment. Can’t someone tell them to update their computer system. UGGGGGGGGGGGGGGGH!!

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