http://www.business2community.com/customer-experience/top-10-customer-service-trends-for-2012-0152616?utm_source=rss&utm_medium=rss&utm_campaign=top-10-customer-service-trends-for-2012 Building Deeper Business Relationships Through Engaging Communities Tue, 21 May 2013 19:59:31 +0000 hourly 1 http://wordpress.org/?v=3.5.1 http://www.business2community.com/customer-experience/top-10-customer-service-trends-for-2012-0152616#comment-418452 Obvious Tue, 10 Apr 2012 23:35:59 +0000 http://fonolo.com/blog/?p=1239#comment-418452 Because then you can actually have a relationship with your customer.

]]> http://www.business2community.com/customer-experience/top-10-customer-service-trends-for-2012-0152616#comment-416584 Steve Day Tue, 27 Mar 2012 15:21:05 +0000 http://fonolo.com/blog/?p=1239#comment-416584 Video everywhere is certainly a thematic idea over the next 10 years. Today, what we do with text messaging, voice calls, power point presentations, audio conferencing and other forms of communications will all be video based. What is the major catalyst for this trend? Broadband connectivity and MPEG4 video streaming. These two technologies now enable anyone, business or consumer, to stream/view video with high definition or multi-screen functionality. Finally, a very real thought. Everyone’s life can be a reality show. In other words, why would you give a presentation to a set of 10 clients at a customer when you can video it, and provide it to 1,000 customers?

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