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Customer Experience

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Improve The Customer Experience By Remembering We’re All Human

Improve The Customer Experience By Remembering We’re All Human
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All Customer Experience Articles - Page 9
How to Beat Growth Targets Using Customer Lifecycle Management

How to Beat Growth Targets Using Customer Lifecycle Management

Customer Experience

In a previous post on customer lifecycle management, we covered the first stages from acquisition through delivery. Looking at the next stages, did you know that it’s 81% less expensive... read more

Why a Comprehensive HCM Approach can Improve Hourly Staff’s Work/Life Balance

Why a Comprehensive HCM Approach can Improve Hourly Staff’s Work/Life Balance

Customer Experience

As retailers improve the balance between their business’ demands and the needs and convenience of staff, employees’ engagement, happiness and productivity increase. These are the left and right hands of... read more

With the Weather Turning Colder, Isn’t It Time to Turn Up Your Customer Service?

With the Weather Turning Colder, Isn’t It Time to Turn Up Your Customer Service?

Customer Experience

The summer holiday break is almost over, with autumn looming in the air. Children will start their new school year soon and September marks the start of the end of... read more

Developing Customer Loyalty

Developing Customer Loyalty

Customer Experience

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Customers are constantly bombarded with sales and service information to such an extent that it is increasingly difficult to maintain their loyalty to a product or service provider.   How... read more

If You Aren’t Building Value, Someone Else Is!

If You Aren’t Building Value, Someone Else Is!

Customer Experience

Well, actually, even if you are building value, someone else still is. We win by creating superior, differentiated value–relevant to the customer. But I’m getting ahead of myself. If you’ve... read more

Is Customer Experience Content Marketing?

Is Customer Experience Content Marketing?

Customer Experience

Unless it’s art, an experience isn’t generally considered “content.” Experience is something that happens, something with which we’re involved. And while it can be involving, content is something you consume... read more

3 Customer Service Lessons I Learned From Kids

3 Customer Service Lessons I Learned From Kids

Customer Experience

When we opened and closed our first backyard restaurant in 2012, we had no idea it would become an annual event. It was just my family of five entertaining and... read more

The 6 Commandments Of An Exceptional Customer Experience

The 6 Commandments Of An Exceptional Customer Experience

Customer Experience

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Managing the customer experience across multiple channels is one of the more complex challenges many companies face. But it’s also the path to customer loyalty and continued growth. The companies... read more

Four Steps to Fixing Your Biggest Customer Service Mistakes

Four Steps to Fixing Your Biggest Customer Service Mistakes

Customer Experience

There’s one big mistake you can make in your customer service, and, if you’ve read my earlier posts, you know this is a pet peeve of mine: Letting your process... read more

7 Essential Steps to Solving Customer Service Problems with Content

7 Essential Steps to Solving Customer Service Problems with Content

Customer Experience

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If you want to keep customers loyal, you need to be there when something goes wrong. But as a business grows, consistently providing top-notch customer service can be difficult and... read more

Why You Can’t Ignore the Customer Experience

Why You Can’t Ignore the Customer Experience

Customer Experience

1

You work to make your company profitable—creating a strategic blend of market research, managing inventory and cash flow, improving productivity, strategic pricing, trimming costs and enlarging your customer base. However... read more

How Advertisers Can Stay Relevant and Highly Visible in Today’s Crowded Ad World

How Advertisers Can Stay Relevant and Highly Visible in Today’s Crowded Ad World

Customer Experience

Any Internet user would agree that there is certainly no shortage of ads online; in fact, most would probably say there are too many. But how effective are those millions... read more

Can You Hear Me Now? Three Questions to Ensure You're Listening to Your Audience

Can You Hear Me Now? Three Questions to Ensure You’re Listening to Your Audience

Customer Experience

With inspirations such as Apple and Facebook starting from garages and dorm rooms and becoming multi-billion dollar companies, having a business that grows to success is a now a common... read more

Market Your Business on a Shoestring Budget: Build Customer Relationships [Video]

Market Your Business on a Shoestring Budget: Build Customer Relationships [Video]

Customer Experience

It is a lot less expensive to keep a customer than it is to get a new one. That’s why establishing strong relationships with your customer base is crucial. One... read more

Roku – 5 Reasons Their Request for Feedback Is Great

Roku – 5 Reasons Their Request for Feedback Is Great

Customer Experience

We like highlighting great examples of companies soliciting feedback. This week’s example comes from Roku. I personally purchased a Roku a few months ago, and I recently received this email... read more