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Customer Experience

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There's No Such Thing as a Small Business

There's No Such Thing as a Small Business
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All Customer Experience Articles - Page 5
The Biggest Lesson I Learned This Year As A CEO

The Biggest Lesson I Learned This Year As A CEO

Customer Experience

2014 has been quite an enlightening year for me so far. I have had the privilege to learn valuable life lessons from the likes of Anthony Robbins and Jay Abraham.... read more

PUNCH IT – Service and Email

PUNCH IT – Service and Email

Customer Experience

Email and Service together can make for a powerful one-two punch! Email is definitely coming back stronger than ever. With smartphones, people are looking more and more at their email... read more

Great Customer Service Doesn’t Equal Great Customer Experience

Great Customer Service Doesn’t Equal Great Customer Experience

Customer Experience

I have to admit writing this post out of frustration. I’ve been, at the encouragement of the service provider, changing our mobile plans to save money. I’m not changing vendor,... read more

Why I Prefer Not To Do Business With Customer-Centric Businesses

Why I Prefer Not To Do Business With Customer-Centric Businesses

Customer Experience

Why is it that I prefer not to business with a customer-centric business? Allow me to share my answer by referring to the UK grocery market. Which supermarket chain was... read more

Digital Customer Service: An Opportunity To Connect With Customers

Digital Customer Service: An Opportunity To Connect With Customers

Customer Experience

As technology keeps advancing, the gap between in-person customer service and the online customer experience is closing. While there is still no substitute for the personal experience that comes from... read more

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7 Customer Questions You Must Answer on a Home Page. No Excuses

Customer Experience

Yesterday I started the day by opening few local businesses websites. Instead of finding the information I needed though, I ended up googling the definition of a filler text. And... read more

How to Turn Your Customer Service into Social Media Care

How to Turn Your Customer Service into Social Media Care

Customer Experience

A Personal Story It’s hard for me to believe with everyone so connected on social media that some organizations still don’t understand the importance of customer service. As small business... read more

Customer loyalty | Rant & Rave

What Customer Loyalty Really Means

Customer Experience

John Lewis have recently announced that they will be stopping their ever-so-British offer of ‘free tea and cake’ for those on their loyalty scheme. The news has sent shockwaves around... read more

When Should You Start Investing In Customer Success?

When Should You Start Investing In Customer Success?

Customer Experience

You’re an early stage startup — you’re focused on building your minimum viable product, winning your first customers, and trying to build your brand. You’re grinding, pushing toward success, and... read more

Lead Generation Tips – Understand the Value of ALL Customers

Lead Generation Tips – Understand the Value of ALL Customers

Customer Experience

Possibly one of the only problems with the 80/20 rule is that it still risks cutting off minority customers in favor of a majority. Honestly, if you think going into... read more

Why Reps Don’t Use Your CRM

Why Reps Don’t Use Your CRM

Customer Experience

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Being a sales rep can be a difficult job. Oftentimes sales reps feel like they spend more of their time documenting actions than actually closing deals. That leaves sales managers... read more

Customer Service Is Dead. Long Live Customer Success!

Customer Service Is Dead. Long Live Customer Success!

Customer Experience

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Customer success has become a buzzword in high tech over the past few years, with the phrase increasingly cropping up in sales presentations, on business cards and org charts. But... read more

Four Performance Metrics to Improve your Call Center

Four Performance Metrics to Improve your Call Center

Customer Experience

Call centers are at the core of the customer experience and are often under constant scrutiny from the public and industry to ensure a high level of service is provided.... read more

How To Celebrate Customer Service Week

How To Celebrate Customer Service Week

Customer Experience

In 1984 the International Customer Service Association started National Customer Service Week as a way to recognize and reward those people and companies focused on customer service. In 1992 President... read more

Pleased To Beat You: Customer Service Needs Better Rivalries

Pleased To Beat You: Customer Service Needs Better Rivalries

Customer Experience

“Being on par in terms of price and quality only gets you into the game. Service wins the game.” – Dr. Tony Alessandra, Author and Consultant It’s football season people,... read more