Free Webcast: Blogging in the Age of Modern Marketers – Learn More ›

Customer Experience

Popular Today in Customer Experience:

The Customer-Centric Competitive Advantage in Marketing

The Customer-Centric Competitive Advantage in Marketing
Social Sharing Buttons:  
All Customer Experience Articles - Page 4
Top 5 Trends Affecting Tech Support

Top 5 Trends Affecting Tech Support

Customer Experience

It seems that nearly every day there’s a new app for this, or a new cloud-based solution for that. With information technology (IT) changing so swiftly, even the most savvy... read more

7 Ways to Build Online Customer Trust

7 Ways to Build Online Customer Trust

Customer Experience

Increase Customer Confidence It’s easy to build trust when you have the opportunity to connect with customers in person. You can look into their eyes, read their expressions, and interact... read more

A Customer Segmentation Story Told Through Ice Cream

A Customer Segmentation Story Told Through Ice Cream

Customer Experience

My local ice cream shop is part of a family-run dairy farm. They started their business in the early 70s, milking cows, processing the milk and packaging it right on... read more

Too Many Clients to Count? Time to Segment Your Customers

Too Many Clients to Count? Time to Segment Your Customers

Customer Experience

One of the biggest challenges every Customer Success Executive faces is how to align the organization with the customer base. Proper alignment will result in an efficient, scalable and cost... read more

When Help is More Valuable than Service

When Help is More Valuable than Service

Customer Experience

Maybe we should stop talking about serving customers and, instead, talk about helping customers: creating a sense of relationship, eliminating problems, and taking care of what customers need. Here’s how... read more

Customer Service as Product Experience

Customer Service as Product Experience

Customer Experience

1

To stay com­pet­i­tive and com­mand a pre­mium, brands need to sell a cus­tomer expe­ri­ence, not just a prod­uct. Cus­tomer ser­vice is at the heart of this effort. Increas­ingly, cus­tomer ser­vice... read more

Is it the Consumer's Fault Customer Service is Vanilla?

Is it the Consumer’s Fault Customer Service is Vanilla?

Customer Experience

1

We run to complain but move like snails when given the opportunity to recognize exceptional customer service. I’ve studied customer experience management for nearly a decade and have recognized a... read more

7 Deadly Sins of a Transaction-Based Company

7 Deadly Sins of a Transaction-Based Company

Customer Experience

We’ve entered a new era where the traditional predictors of growth — productivity and efficiency — no longer suffice. Today, customers hold the cards, driving the sales process and how... read more

You Can Be a Customer Service Hero

You Can Be a Customer Service Hero

Customer Experience

My 20-year-old daughter recently dropped her phone and shattered the screen. It happened as we were leaving a restaurant where we had lunch before taking her to the airport. She... read more

The Trust Factor: Why You Need It & How To Get It

The Trust Factor: Why You Need It & How To Get It

Customer Experience

We all know how important trust is in working with someone. When we’ve previously worked with an individual, or a company, and the outcome was positive, we’ve established the confidence... read more

Your Service Stinks

Your Service Stinks

Customer Experience

In today’s world, it’s hard to go a day without someone complaining about the service that he/she received. People these days are also very short with their responses and they... read more

7 Simple Customer Considerations to Improve the Experience NOW

7 Simple Customer Considerations to Improve the Experience NOW

Customer Experience

Much of what I do these days centers around evaluations. I evaluate web sites, shopping processes, social media presences, market trends, communications and more, all to inform my clients about... read more

Surprise & Delight : The Power of the Personal Connection in Customer Service

Surprise & Delight : The Power of the Personal Connection in Customer Service

Customer Experience

Customer service as an asset, not a problem In a lot of ways, people are more familiar with the bad kind of customer service than they are with the good... read more

How to Beat Growth Targets Using Customer Lifecycle Management

How to Beat Growth Targets Using Customer Lifecycle Management

Customer Experience

In a previous post on customer lifecycle management, we covered the first stages from acquisition through delivery. Looking at the next stages, did you know that it’s 81% less expensive... read more

Why a Comprehensive HCM Approach can Improve Hourly Staff’s Work/Life Balance

Why a Comprehensive HCM Approach can Improve Hourly Staff’s Work/Life Balance

Customer Experience

As retailers improve the balance between their business’ demands and the needs and convenience of staff, employees’ engagement, happiness and productivity increase. These are the left and right hands of... read more