Free Webcast: Hooked: How to Build Habit Forming Products – Learn More ›

Customer Experience

Popular Today in Customer Experience:

Learning to Understand and Delight Your Most Important Marketing Asset

Learning to Understand and Delight Your Most Important Marketing Asset
Social Sharing Buttons:  
All Customer Experience Articles - Page 3
Customer Experience: Are You Addressing These 12 Critical Points?

Customer Experience: Are You Addressing These 12 Critical Points?

Customer Experience

Customer experience. It’s the new buzzword on the tip of everyone’s tongue—and not without good reason. The Customers 2020 Report claims that by the year 2020, experience will expand its lead... read more

How to Get the Most Out of Call Center Conversations

How to Get the Most Out of Call Center Conversations

Customer Experience

You know the drill: First there’s a recorded message thanking you for your call. Then you’re put through a maze of select-the-number choices to help you reach the right department.... read more

10 Qualities to Look for in a Great CRM

10 Qualities to Look for in a Great CRM

Customer Experience

1

If you’re looking to take your business to the next level, there are certain tools that can make your journey easier, including customer relationship management (CRM) software. With it, you... read more

The Anytime, Anyplace Customer Experience

The Anytime, Anyplace Customer Experience

Customer Experience

Traditional customer service is undergoing a revolutionary transformation. In this channel-agnostic age, it’s no longer good enough for companies to provide great service in person or on the phone. We’re... read more

How Much Time Will Our CRM System Take From Me?

How Much Time Will Our CRM System Take From Me?

Customer Experience

I’m working with an organization implementing it’s first CRM system. They’re both excited about the tool, but worried about it. One of the managers just came to me, saying, “The... read more

5 Ways Amazon Has Changed How Everyone Thinks About Customer Experience

5 Ways Amazon Has Changed How Everyone Thinks About Customer Experience

Customer Experience

If you don’t like change, your going to like irrelevance even less. If you’re looking for an example of the customer experience revolution, Amazon has shown the way to innovate and dominate by putting the needs... read more

Mobile Self-Service – Don’t Keep Your Customers on Hold

Mobile Self-Service – Don’t Keep Your Customers on Hold

Customer Experience

According to a poll by TIME Mobility, 84% of people cannot go a day without checking their mobile phone. In fact, it has become such a part of everyday life... read more

The Devil Is In The Details

The Devil Is In The Details

Customer Experience

I suppose it’s human nature not to look at details. If I look at the pace of business and life, the workloads each of us have, it’s easy to gloss... read more

Wasting Customers Time

Your Surveys Are Wasting Customers’ Time

Customer Experience

It’s been a long day. I’m more than ready to close the laptop lid and head out in search of ‘me’ time. I feel I’ve earned it. But I need... read more

The Opportunity In A Customer Complaint

The Opportunity In A Customer Complaint

Customer Experience

1

“Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.” - Zig Ziglar Early... read more

How To Cause Customer-Centricity By Shaping The Work Context (Part 1 of 3)

How To Cause Customer-Centricity By Shaping The Work Context (Part 1 of 3)

Customer Experience

The Challenge Imagine that you are the CEO of InterLodge. You face a big problem: your share price has been falling for some time. You need to do something to... read more

4 Non-Negotiable Traits of Customer Focused CEO’s

4 Non-Negotiable Traits of Customer Focused CEO’s

Customer Experience

To be customer focused, a CEO must pay great attention to past, present and future customer behaviours, motivations and aversions. Take a moment to think. Do you work with a... read more

Valuable Tips For More Successful Customer Surveys

Valuable Tips For More Successful Customer Surveys

Customer Experience

If you and I are going to be as successful as possible in the competitive world of online marketing, we need to have a deep understanding of our buyers. We... read more

Can You Engage Like Amazon Does? Top Consumer Engagement Lessons from Amazon

Can You Engage Like Amazon Does? Top Consumer Engagement Lessons from Amazon

Customer Experience

In the past few years, Amazon has shot up the ranks to become one of the popular and successful retailers in the United States. In 2013, Amazon posted an incredible... read more

Why Real-Time Communication Means Incredible Customer Service

Why Real-Time Communication Means Incredible Customer Service

Customer Experience

By now, everyone should understand the value of fantastic customer service. According to this research report conducted by Zendesk, 95% of customers share bad customer service experiences, and 87% share good experiences.... read more