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Customer Experience

In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.

The 4 Types of Customer Service & The Best Practices for Business

Does your company frequently interact with your customers? If so, you may find it daunting to handle every customer interaction.…

Jay Leonard
January 19, 2018
Customer Experience

The 7 Most Important Customer Service Stats for 2017

Maturity of social customer engagement and the value of an effort-free customer experience may have been the two main driving…

James Spillane
January 26, 2017
Customer Experience

The Real Value in Voice-of-the-Customer? The Customer Experience.

Customer experience: powered by Voice-of-the-Customer Most executives recognize that customer experience is important to their business. In fact, Gartner Group…

Jay Leonard
April 3, 2016
Customer Experience

8 Essential Live Chat Customer Support Statistics

As technology has evolved, so has customer service. We've gone from in store and phone support to email and even…

James Spillane
January 25, 2016
Customer Experience

59% of Customers Don’t Return After a Bad Customer Service Experience

Imagine you’re shopping at an electronics store for a television. You go into the store having no idea what you…

Jay Leonard
August 19, 2015
Customer Experience

4 Reasons Good Customer Service Is Vital

Many small businesses fail to realize just how important good customer is for the overall health of your business. This…

Alan Draper
July 3, 2014
Customer Experience

Why Do Customers Hate Your Offshore Call Center So Much?

For years companies have been outsourcing different parts of their business. This isn’t a problem in itself it can even…

Jay Leonard
April 28, 2014
Customer Experience

Customer Experience Is More Important Than Advertising (Infographic)

Only 4% of customers trust advertising the most for service information, so can your good customer experience to help seal…

Connor Brooke
December 28, 2013
Customer Experience

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