When I think of Verizon FiOS I can honestly say that I have had a good user experience. From the initial installation (5 years ago) to my most recent upgrade to my last customer support issue.
Now my experience has not been a blissful marriage. There have been a number of bumps in the proverbial “road.” I can account for a number of connectivity issues, the infamously sporadic set top box reboots and a number of billing issues.
But all in all, my experience has been a good one.
Verizon FiOS has become part of our daily experience. And not by default. It has been a systematic process. We are a busy family — between two home businesses, an active 4 year old and one more on the way. Our lives are chaotic. And Verizon FiOS helps.
And not as a surrogate caretaker or some mindless distraction. But as a tool.
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As a busy family, we have come to rely on FiOS is a resource. At any given time we have 8 devices connected to the Internet — each with a different use case:
- streaming music
- streaming video games
- streaming video
- uploading large photographs (home businesses)
- Google+ Hangout with clients and vendors (home businesses)
- Online backup
To complicate matters we could be anywhere in the house:
- 1st floor
- home office
- back yard
So for us having a reliable connection to the Internet is paramount. But moreover, having a dependable wireless router is crucial. And thankfully, with our recent upgrade Verizon replaced the old ActionTec router — which was a fickle device at best.
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It’s a comfort to know that my family can rely on Verizon FiOS to supply a good user experience. And yes — I know a number of people that have had poor experiences with Verizon FiOS. And the issues range from a poor installation to an awful service upgrade to a frustrating billing issue.
And it happens. It’s unavoidable. But don’t take my word for it. Or that of your next door neighbor. You should give it a try and see what your experience is like.