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Reputation Management Lessons from the #myNYPD Fail

Reputation Management Lessons from the #myNYPD Fail

Tuesday was a terrible day for the New York City Police Department. Specifically, the people responsible for protecting and serving the department’s reputation made a pretty big gaffe on Twitter,... read more

12 Lessons From Buffett, Sprinklr And The US Airways Mistweet

12 Lessons From Buffett, Sprinklr And The US Airways Mistweet

Last week, the social media world had a field day. In case you missed it, here’s a quick recap of the US Airways story that made headlines, and lessons we... read more

Social Media & Crisis Management: How To Be Present In Times Of Trouble

Social Media & Crisis Management: How To Be Present In Times Of Trouble

Social media is a useful tool for almost any company, whatever its industry, purpose or relationship with customers. Yet in times of crisis, social media is invaluable. Not only does... read more

US Airways: From #EpicFail to a Solid Lesson in #H2H

US Airways: From #EpicFail to a Solid Lesson in #H2H

It’s never easy to fail publicly in social. Everyone can feel their pain, which could be why brands operate out of embarrassment when they do fail, lashing out with knee-jerk... read more

How to Prepare Your Company for Future Heartbleed-Sized Security Flaws

How to Prepare Your Company for Future Heartbleed-Sized Security Flaws

Fragile. Vulnerable. Precious. These three words aren’t how we’d normally describe our online information, but they are accurate descriptions nonetheless. In the past year, businesses have learned this through the... read more


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5 Ways to Deal with a PR Crisis

5 Ways to Deal with a PR Crisis

A PR crisis can happen fast. An unexpected event ripples throughout the company and executives go into crisis mode, seeking shelter in the board room. Employees whisper in the hallways.... read more

Situational Awareness – Supporting the CEO’s Critical Decision-making in a Crisis

Situational Awareness – Supporting the CEO’s Critical Decision-making in a Crisis

This blog is the second in a series that looks at the challenges of managing information in a crisis and how to ensure the top team gets the information it... read more

Caller ID Scam is a Growing Concern for Companies, Consumers

Caller ID Scam is a Growing Concern for Companies, Consumers

Consumers and the private sector are having a tough time keeping financial information private these days. News reports are littered with examples of con men gleaning information from electronic transactions... read more

Crisis Communications And The Search For MH370

Crisis Communications And The Search For MH370

The search for MH370 continues, with possible debris spotted in the water, but with factual information either patchy or non-existent.  It has become the Marie Celeste of the 21st century... read more

Determining the Best Approach to Handle a Scandal

Determining the Best Approach to Handle a Scandal

Well, it finally happened. Your client’s CEO was finally caught with his pants down, much to the horror of his wife. Even worse, just a few weeks earlier the CEO... read more

Reputation Management Through Social Media and Online Reviews

Reputation Management Through Social Media and Online Reviews

As a business owner, you must have thick skin to protect yourself and your sanity from bad reviews and less than favorable comments about your brand (products and services included).... read more

How to Survive a Catastrophe with Grace

How to Survive a Catastrophe with Grace

It’s a strange feeling, going from elation to horror in no time flat – your ears perk up when you hear your company name on prime time news… only to... read more

Kitson: A Case Study On Customer Sentiment

Kitson: A Case Study On Customer Sentiment

Kitson LA has released a new line of designer t-shirts that feature the names of prescription drugs. The shirts sell for $58 – $98 each and have caused a huge... read more

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4 Tips for Managing Your Business’ Online Reputation

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It’s essential that you know what is being said online about your business and that you are diligent to protect its reputation. Otherwise, you could be losing potential customers and... read more

Online Reputation Management in the Financial Services Sector

Online Reputation Management in the Financial Services Sector

Public perception and trust in the financial industry has been hit hard in recent years. Consumer belief that banks and other financial services providers have poor ethical and moral standards... read more