Crisis Management
Viral Video Turns Bad Day Into Social Media Nightmare
If you’ve seen even one episode of celebrity chef Gordon Ramsay’s “Kitchen Nightmares,” you know the show has no shortage of drama. Combine a hotheaded pro with folks who might... read more
Documents Documents Everywhere but Not a Plan in Sight
1Sitting observing crisis management exercises can be a frustrating business. In preparation I’ve read the procedures, I know what the team roles and responsibilities should be, understood how the team... read more
How Is Taco Bell Going To Counteract This Social Media Crisis?
An employee of Taco Bell licking ‘Taco Shells’ is doing rounds across the web predominantly on Taco Bell’s Official Facebook Page. Here’s the picture Many disgruntled customers have shown their... read more
Sorry About That! 11 Tips For Responding To A Crisis
In the wake of public apologies from Eliot Spitzer to Lance Armstrong and corporations from BP to Southwest Airlines, how should your CEO approach saying “we’re sorry” if a crisis... read more
Social Media Crisis Management (Infographic)
Hopefully you’re reading this before you need it. Life is so much easier when you’re prepared isn’t it? This post is intended to help you see a crisis coming and... read more
Is it Even Possible to Destroy Your Reputation Today?
A lot of what we discuss in the online space surrounds the idea of building, maintaining, and, ultimately, protecting our online reputation. The same basic principles apply for both the... read more
Social Media Issues and Crisis
What is a social media issue? A social media issue, also known as a social media risk, this is any type of activity that can expose a company or an... read more
When a Brand Crisis Hits the Headlines – How Deep Is Its Impact?
Carnival Cruise Lines: Trouble in Paradise? A brand can better shape its response and prepare for financial implications associated with a brand crisis with a comprehensive understanding of its public... read more
The Importance of Monitoring Your Online Reputation
In the world of the internet, nothing is scared and with over a billion users on Facebook and other social networks anyone with access to the internet and an opinion... read more
Bloomberg Allegedly Leaks Confidential Messages
Bloomberg is back in hot water, if it even had time to escape it first. A report by the Financial Times says private messages sent by clients on the company’s... read more
Social Media Crisis: What You Should Know Before One Happens To You
Are you prepared for a Social Media Meltdown? Do you have a plan “just in case” something abnormal happens or your customers respond badly to a tweet or post you... read more
Abercrombie & Fitch CEO: Idiot or Genius?
Brash or brilliant? Abercrombie CEO Mike Jeffries took heat this week for not offering XL- or XXL-sized women’s clothing in his stores and his “exclusionary” philosophy. His message: only cool... read more
Bloomberg News Caught In Spying Scandal
Financial news giant Bloomgberg cut off its reporters’ access to its data terminals following reports they used the system to spy on some of its 315,000 subscribers. Reporters at the... read more
The Need for Crisis Preparedness Training – Thoughts From the Counter Terror Expo
Having just returned from the Counter-Terror Expo in Olympia at the end of April, the theme that struck a chord with me repeatedly was, no matter how technologically advanced our... read more
