Crisis Management
When a Brand Crisis Hits the Headlines – How Deep Is Its Impact?
Carnival Cruise Lines: Trouble in Paradise? A brand can better shape its response and prepare for financial implications associated with a brand crisis with a comprehensive understanding of its public... read more
The Importance of Monitoring Your Online Reputation
In the world of the internet, nothing is scared and with over a billion users on Facebook and other social networks anyone with access to the internet and an opinion... read more
Bloomberg Allegedly Leaks Confidential Messages
Bloomberg is back in hot water, if it even had time to escape it first. A report by the Financial Times says private messages sent by clients on the company’s... read more
Social Media Crisis: What You Should Know Before One Happens To You
Are you prepared for a Social Media Meltdown? Do you have a plan “just in case” something abnormal happens or your customers respond badly to a tweet or post you... read more
Abercrombie & Fitch CEO: Idiot or Genius?
Brash or brilliant? Abercrombie CEO Mike Jeffries took heat this week for not offering XL- or XXL-sized women’s clothing in his stores and his “exclusionary” philosophy. His message: only cool... read more
Bloomberg News Caught In Spying Scandal
Financial news giant Bloomgberg cut off its reporters’ access to its data terminals following reports they used the system to spy on some of its 315,000 subscribers. Reporters at the... read more
The Need for Crisis Preparedness Training – Thoughts From the Counter Terror Expo
Having just returned from the Counter-Terror Expo in Olympia at the end of April, the theme that struck a chord with me repeatedly was, no matter how technologically advanced our... read more
J. C. Penney Apology Ad: How Not to Fall on Your Sword
Americans love a good apology. Show even a modicum of sincerity, and all is forgiven. J. C. Penney and its apology ad is certainly banking on this dynamic. Unfortunately, the... read more
Crisis Management Lessons Behind the Headlines
Hindsight is always 20/20, particularly when it comes to crisis management. There’s plenty of raw material; just look at some of the widely covered incidents that have threatened brand reputations... read more
How to Avoid a Social Media Crisis
Not a day goes by without another example of a major brand making a social media faux pas, sending its communications team into overdrive and its management team into apoplexy.... read more
Horse Meat: Is It In Your Supply Chain?
Due to its simultaneously disgusting and entertaining nature the 2013 meat adulteration scandal, or horse meat incident, remains in the news even months after beginning. You might not be in... read more
Why Does Your Business Need a Disaster Recovery Plan?
Business continuity is something many businesses take for granted. 24/7 accessibility to businesses, especially in this day and age, is now expected by both the business itself and more importantly... read more
Brave New Media
People involved in crisis communications are obsessed with social media. Newspapers, TV, internal comms are all very well, but Facebook, Twitter, Instagram, Foursquare and YouTube that’s where the real action... read more
Lululemon Navigates ‘The Great American Yoga Pant Crisis’
While walking by a Lululemon Athletica Inc. store in Nashville last week, I noticed the words “The Great American Yoga Pant Crisis” across the store front window. Thank goodness we... read more
Social Media Doesn’t Create a Crisis – Companies Do
Outrage is outrage, regardless of where it starts. – Ann Marie van den Hurk APR. If you type the term “social media crisis” into Google, you’ll receive about 1.7 million... read more
