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Crisis Management

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All Crisis Management Articles
Common Web Application Attacks and How to Prevent Them

Common Web Application Attacks and How to Prevent Them

Any type of problem which makes a business vulnerable to web application attacks is a serious issue and can have detrimental effects on the running of the business, not to... read more

How to Push Down Your Negative Reviews

How to Push Down Your Negative Reviews

It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently. - Warren Buffett Let me tell you... read more

Video: Crisis Preparedness for PR Pros

Video: Crisis Preparedness for PR Pros

The lurking prospect of a crisis is a form of job security for public relations and communications professionals. PR pros jump into action the moment things take a negative turn,... read more

What The Lego PR Crisis Can Teach You About How To Protect Your Brand

What The Lego PR Crisis Can Teach You About How To Protect Your Brand

Much has been written about the impact of social media on marketing and the demand for greater transparency and accountability from brands. The business landscape is now littered with examples... read more

An Apology Goes a Long Way

An Apology Goes a Long Way

GM CEO Atones for Company Recall, Communications Crisis I’ll admit it. I’m a sucker for a good apology. And I’m more likely to give a second chance when it seems... read more


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The 5 Step Guide To Using Social Media In Crisis Management

The 5 Step Guide To Using Social Media In Crisis Management

One of the benefits of social media is undoubtedly its immediacy and its timeliness. It gives the user a way to be present with their audience in almost any situation,... read more

Wikipedia’s Ruling Class Deciding How You See History

Wikipedia’s Ruling Class Deciding How You See History

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There is nothing that I love more than a good content dispute on Wikipedia. The battle of wits, or should I say nitwits, going back and forth with each trying... read more

Unprecedented Array of Crisis Issues Facing College PR Officers

Unprecedented Array of Crisis Issues Facing College PR Officers

Aside from being the PR guy for Donald Sterling, there’s probably no communications role more challenging today than the person responsible for media relations at a college or university. The... read more

How to Handle Negative PR on Social Media

How to Handle Negative PR on Social Media

Did you hear the one about the halal chicken that crossed the nation? Pizza Express have. On 7th May, a popular British tabloid joyfully announced that the food chain had... read more

GM's Big Flop: How GM's Failure to Recall is Predicted to Affect Their Future Stock

GM’s Big Flop: How GM’s Failure to Recall is Predicted to Affect Their Future Stock

With a recall of over 2.6 million cars worldwide due to ignition switch danger, lawsuits and government investigations into General Motors’ conduct before the recall, investors are asking themselves if... read more

4 Alternatives To The #RedskinsPride Social Media Disaster

4 Alternatives To The #RedskinsPride Social Media Disaster

When will they learn? Social media is not about you. It’s about them. And poorly planned and executed hashtag campaigns that fail, prove it every time. The latest example? The... read more

Case Study: How Not To Handle A Social Media Crisis

Case Study: How Not To Handle A Social Media Crisis

The situation: Last evening a race-related company sponsored a quarter- and half-marathon for runners. Perhaps in a cost-saving move, the company limited the number of porta potties on hand. As... read more

Malaysia Airlines, MH370 and Social Media Crisis Communications

Malaysia Airlines, MH370 and Social Media Crisis Communications

It is over two months since Malaysia Airlines (MAS) flight MH370 disappeared. With the plane still missing and no convincing explanation as to what may have happened the dreadful saga... read more

Crisis Management: Tips on How to Prepare for When the Sh*t Hits the Fan

Crisis Management: Tips on How to Prepare for When the Sh*t Hits the Fan

It can take years for your business to establish a great reputation and literally seconds for it to be destroyed. Fact. Bad news travels fast – instantly, in today’s digital... read more

Crisis Management Online

Crisis Management Online

Channels for customers to voice their concerns have increased in recent times, underscoring the shift of power to the consumer that the digital world has delivered. Social media presents an... read more