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Crisis Management

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All Crisis Management Articles
The 4 Rs Of Crisis Management

The 4 Rs Of Crisis Management

Social media & online notifications are so much fun. As someone who manages several online brands and accounts, I love getting those little dings from Sprout Social, watching my mobile... read more

Employees – The Lost Stakeholders in a Crisis

Employees – The Lost Stakeholders in a Crisis

“Let’s hold a press conference” , “Let’s call in the board”,  “Did anyone tell the suppliers?”  Those are the sounds of an all-hands-on-deck respond to a crisis.  What’s missing from... read more

Common Web Application Attacks and How to Prevent Them

Common Web Application Attacks and How to Prevent Them

Any type of problem which makes a business vulnerable to web application attacks is a serious issue and can have detrimental effects on the running of the business, not to... read more

How to Push Down Your Negative Reviews

How to Push Down Your Negative Reviews

It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently. - Warren Buffett Let me tell you... read more

Video: Crisis Preparedness for PR Pros

Video: Crisis Preparedness for PR Pros

The lurking prospect of a crisis is a form of job security for public relations and communications professionals. PR pros jump into action the moment things take a negative turn,... read more


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What The Lego PR Crisis Can Teach You About How To Protect Your Brand

What The Lego PR Crisis Can Teach You About How To Protect Your Brand

Much has been written about the impact of social media on marketing and the demand for greater transparency and accountability from brands. The business landscape is now littered with examples... read more

An Apology Goes a Long Way

An Apology Goes a Long Way

GM CEO Atones for Company Recall, Communications Crisis I’ll admit it. I’m a sucker for a good apology. And I’m more likely to give a second chance when it seems... read more

The 5 Step Guide To Using Social Media In Crisis Management

The 5 Step Guide To Using Social Media In Crisis Management

One of the benefits of social media is undoubtedly its immediacy and its timeliness. It gives the user a way to be present with their audience in almost any situation,... read more

Wikipedia’s Ruling Class Deciding How You See History

Wikipedia’s Ruling Class Deciding How You See History

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There is nothing that I love more than a good content dispute on Wikipedia. The battle of wits, or should I say nitwits, going back and forth with each trying... read more

Unprecedented Array of Crisis Issues Facing College PR Officers

Unprecedented Array of Crisis Issues Facing College PR Officers

Aside from being the PR guy for Donald Sterling, there’s probably no communications role more challenging today than the person responsible for media relations at a college or university. The... read more

How to Handle Negative PR on Social Media

How to Handle Negative PR on Social Media

Did you hear the one about the halal chicken that crossed the nation? Pizza Express have. On 7th May, a popular British tabloid joyfully announced that the food chain had... read more

GM's Big Flop: How GM's Failure to Recall is Predicted to Affect Their Future Stock

GM’s Big Flop: How GM’s Failure to Recall is Predicted to Affect Their Future Stock

With a recall of over 2.6 million cars worldwide due to ignition switch danger, lawsuits and government investigations into General Motors’ conduct before the recall, investors are asking themselves if... read more

4 Alternatives To The #RedskinsPride Social Media Disaster

4 Alternatives To The #RedskinsPride Social Media Disaster

When will they learn? Social media is not about you. It’s about them. And poorly planned and executed hashtag campaigns that fail, prove it every time. The latest example? The... read more

Case Study: How Not To Handle A Social Media Crisis

Case Study: How Not To Handle A Social Media Crisis

The situation: Last evening a race-related company sponsored a quarter- and half-marathon for runners. Perhaps in a cost-saving move, the company limited the number of porta potties on hand. As... read more

Malaysia Airlines, MH370 and Social Media Crisis Communications

Malaysia Airlines, MH370 and Social Media Crisis Communications

It is over two months since Malaysia Airlines (MAS) flight MH370 disappeared. With the plane still missing and no convincing explanation as to what may have happened the dreadful saga... read more