The last decade has seen incredible business enthusiasm around becoming data-driven. With digital disruption surprising and sometimes snuffing out even…
Business Intelligence
Tricia Morris is a customer experience thought leader championing both employee empowerment and transformational innovation to develop new business models, accelerate growth and engage customers at increasing expectation levels. Tricia currently serves as the director of product marketing at 8x8. Tricia has been recognized as an ICMI Top 50 Thought Leader, among the 20 Best Customer Experience Blogs You Must Follow, as well as the 20 Customer Service Influencers You Must Follow. You can follow her on Twitter at @TriciaEMorris.