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Profile: Steven Van Belleghem

Conversation-worthy Customer Experience? Invest in Symbols of Extremism and Keep the Personal Touch.
In the coming years, the focus on customer centricity will continue to grow. Great strides have been made in operational optimization and the next challenge now lies in finding a... read more

Three Crucial Conversation Streams to Manage
Every day we find loads of conversations about brands on the internet. Managing them is a core activity for every marketing team in the world. If you take a closer... read more

6 Cases Where Marketing and Technology Form a Perfect Blend
For quite some time now, I’ve felt that the cross between a marketing and an IT manager makes for a pretty interesting profile. In one of my previous posts I... read more

The Future of Selling: Selling Without Actually Selling
The expectations towards content marketing will increase in the coming years. Consumers will be spoiled with so many interesting content, that the low quality work will have no audience anymore.... read more

Your Online Success Depends on Your Offline Behavior
1In recent years, countless meetings have taken place to determine the online strategy of companies all over the world. Just about every company has asked itself what role it should... read more

The Three Pillars of Marketing Organizations of the Future
The marketing organization of the future will be very different from the current structure and culture. The classic model, in which a marketer entrusts a single advertising agency with all... read more

The Three Pillars of the Marketing Organization of the Future
The marketing organization of the future will be very different from the current structure and culture. The classic model, in which a marketer entrusts a single advertising agency with all... read more

Are You Ready for Marketing 2020?
For many companies, 2020 acts as a symbolic deadline, with many strategic plans working towards that date. Everyone is convinced that the face of marketing and entrepreneurship will have changed... read more

The 5 Dimensions of Your Digital Infrastructure
A digital strategy does not equal a Facebook strategy. Too many people place Facebook (or Twitter) in the heart of their digital approach. Facebook is great, but should probably not... read more

Five Small Ways of Boosting Your Customer-Centricity
We all like to think strategically. So do I. Naturally, a company should always devise a well-thought-out strategy and stick to it. Once the strategy is decided, though, it is... read more

Stop Comparing Yourself to the Competition! Learn From the Best
1Managers generally compare themselves to their direct competitors to judge how their company is doing. All available figures are compared to companies in the same sector. Using this criterion may... read more

Think Like Zuck!
A few weeks ago, a new business book caught my attention. The title almost pulled me to the book. The book is called ‘Think like Zuck’. The author of the... read more

The 10 Most Frequently Asked Questions About Social Media & Conversation Management
Since the publication of my book ‘The Conversation Manager’ (2010), I’ve worked with quite a few companies to inspire and advise them in this new marketing field. The same questions... read more

Interview with Theo Rinsema, CEO Microsoft, on ‘Conversational Leadership’.
Have the digital changes of the last few years changed the requirements for being a good leader? The context that companies operate in has certainly undergone significant changes. Apart from... read more

Transparency Has Its Limits
One of the most important buzzwords of our digital age is ‘transparency’. Consumers expect companies to be open and sincere about what they stand for and what they are working... read more

