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Profile: Steven Van Belleghem

Steven is one of Europe's thought leaders in the field of social media, conversations and digital marketing. His entire career, Steven has studied the influence of digital and social media on consumers and organizations. With this knowledge he inspires and facilitates companies to adapt their current way of working towards the new world we live in.

His latest book, The Conversation Company (+ 10.000 copies sold in 6 months), offers a clear philosophy and roadmap on how to become a true customer centric organization that uses the possibilities of digital media to its full extent. His previous book, The Conversation Manager (+25.000 copies sold), is seen as a reference guide to adapt your communication strategy from a 1-way towards a 2-way conversational approach. In 2010, the book won the Marketing Innovation in Literature award.

Steven can be hired to give motivational keynote speeches (both in-company as conference presentations), strategic workshops, management coaching and to provide strategic advice about social media and conversation management.

Next to his advisory work and being an author, Steven is a part time marketing professor at the Vlerick Business School. There he teaches interactive marketing in the masters in marketing program. Further, he is involved in a lot of executive teaching (mainly about social media).

Before starting b-Conversational, Steven was managing partner at InSites Consulting. InSites Consulting is one of the most innovative market research companies in the world. No other agency won more industry awards (by Esomar). Steven spend 11 years at this company. During these years he helped to grow the company from a 10 people start-up to an international leading company with 120 employees and offices in 5 countries.

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Articles by Steven Van Belleghem
Conversation-worthy Customer Experience? Invest in Symbols of Extremism and Keep the Personal Touch.

Conversation-worthy Customer Experience? Invest in Symbols of Extremism and Keep the Personal Touch.

Customer Experience

In the coming years, the focus on customer centricity will continue to grow. Great strides have been made in operational optimization and the next challenge now lies in finding a... read more

Three Crucial Conversation Streams to Manage

Three Crucial Conversation Streams to Manage

Strategy

Every day we find loads of conversations about brands on the internet. Managing them is a core activity for every marketing team in the world. If you take a closer... read more

6 Cases Where Marketing and Technology Form a Perfect Blend

6 Cases Where Marketing and Technology Form a Perfect Blend

Marketing

For quite some time now, I’ve felt that the cross between a marketing and an IT manager makes for a pretty interesting profile. In one of my previous posts I... read more

The Future of Selling: Selling Without Actually Selling

The Future of Selling: Selling Without Actually Selling

Content Marketing

The expectations towards content marketing will increase in the coming years. Consumers will be spoiled with so many interesting content, that the low quality work will have no audience anymore.... read more

Your Online Success Depends on Your Offline Behavior

Your Online Success Depends on Your Offline Behavior

Strategy

1

In recent years, countless meetings have taken place to determine the online strategy of companies all over the world. Just about every company has asked itself what role it should... read more


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The Three Pillars of Marketing Organizations of the Future

The Three Pillars of Marketing Organizations of the Future

Marketing

The marketing organization of the future will be very different from the current structure and culture. The classic model, in which a marketer entrusts a single advertising agency with all... read more

The Three Pillars of the Marketing Organization of the Future

The Three Pillars of the Marketing Organization of the Future

Marketing

The marketing organization of the future will be very different from the current structure and culture. The classic model, in which a marketer entrusts a single advertising agency with all... read more

Are You Ready for Marketing 2020?

Are You Ready for Marketing 2020?

Marketing

For many companies, 2020 acts as a symbolic deadline, with many strategic plans working towards that date. Everyone is convinced that the face of marketing and entrepreneurship will have changed... read more

The 5 Dimensions of Your Digital Infrastructure

The 5 Dimensions of Your Digital Infrastructure

Digital Marketing

A digital strategy does not equal a Facebook strategy. Too many people place Facebook (or Twitter) in the heart of their digital approach. Facebook is great, but should probably not... read more

Five Small Ways of Boosting Your Customer-Centricity

Five Small Ways of Boosting Your Customer-Centricity

Customer Experience

We all like to think strategically. So do I. Naturally, a company should always devise a well-thought-out strategy and stick to it. Once the strategy is decided, though, it is... read more

Stop Comparing Yourself to the Competition! Learn From the Best

Stop Comparing Yourself to the Competition! Learn From the Best

Strategy

1

Managers generally compare themselves to their direct competitors to judge how their company is doing. All available figures are compared to companies in the same sector. Using this criterion may... read more

Think Like Zuck!

Think Like Zuck!

Books

A few weeks ago, a new business book caught my attention. The title almost pulled me to the book. The book is called ‘Think like Zuck’. The author of the... read more

The 10 Most Frequently Asked Questions About Social Media & Conversation Management

The 10 Most Frequently Asked Questions About Social Media & Conversation Management

Since the publication of my book ‘The Conversation Manager’ (2010), I’ve worked with quite a few companies to inspire and advise them in this new marketing field. The same questions... read more

Interview with Theo Rinsema, CEO Microsoft, on ‘Conversational Leadership’.

Interview with Theo Rinsema, CEO Microsoft, on ‘Conversational Leadership’.

Expert Interviews

Have the digital changes of the last few years changed the requirements for being a good leader? The context that companies operate in has certainly undergone significant changes. Apart from... read more

Transparency Has Its Limits

Transparency Has Its Limits

Strategy

One of the most important buzzwords of our digital age is ‘transparency’. Consumers expect companies to be open and sincere about what they stand for and what they are working... read more