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Profile: Simon Lenoir

Simon is CEO and Founder of Rezdy, an Online Reservation System for Tours, Activities, Adventures, Sightseeing, Sports and Attractions. Simon has over 15 years’ experience as an IT professional. He also has extensive experience in the travel industry from being an around-the-world traveller and managing a dive centre in Southeast Asia for over 3 years. 

Outside office hours Simon is a true activity addict - mountain biking, sailing, swimming, beach volleyball - just to name a few. But most of all he loves diving in Australia’s waters.

Rezdy take extremely powerful tools available to major companies (such as dynamic booking, secure payment gateway, geo-localisation, cross selling, dynamic packaging, last minutes…) and make them accessible to anyone for a fraction of the usual costs. Our aim is to help tour and activity operators access online opportunities. Our software helps activity, tour, event and attraction operators streamline business operations. It helps you manage your business better, reach new customers, and reduce your costs. 

To see what Rezdy customers have to say, please feel free to check out http://www.rezdy.com/case-studies

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Articles by Simon Lenoir
TripAdvisor Acquires Viator: What It Means For Tours & Activities

TripAdvisor Acquires Viator: What It Means For Tours & Activities

Travel & Leisure

Last week, TripAdvisor announced that they bought Viator for $200 million, mostly in cash. This is BIG news for the tours & activities sector. Here’s a breakdown of what it... read more

5 Signs You Should Invest in Online Booking Software (Part 1)

5 Signs You Should Invest in Online Booking Software (Part 1)

Travel & Leisure

Most modern tour operators already have an automated system which allows them to manage online bookings. And if you’re still processing bookings the old school way, you may be constricting... read more

Account Reconciliation Tips for Tour Operators

Account Reconciliation Tips for Tour Operators

Travel & Leisure

Like all other types of businesses, tour operators needs to reconcile their accounts to make sure that they match those on the corresponding bank statement. Reconciling your accounts is the... read more

Resource Management Tips for Tour Operators

Resource Management Tips for Tour Operators

Travel & Leisure

All tour operators who manage resources for their tours are faced with this question. How can you maximise your income without overbooking? In general, resource management is the way a... read more

How Much Commission Should Tour Operators Give Agents for Bookings?

How Much Commission Should Tour Operators Give Agents for Bookings?

Travel & Leisure

To your agent, commissions mean income. But setting commission rates can be tricky. How can you set it in such a way that they are motivated to sell your tours, but... read more

How To Manage Customer Complaints: A Guide for Tour Operators

How To Manage Customer Complaints: A Guide for Tour Operators

Customer Experience

Unhappy customers are (hopefully) rare, yet they do crop up from time to time in the industry. But with a good complaints handling policy, tour operators can turn that negative... read more

5 Distribution Channels Every Tour Operator Should Harness

5 Distribution Channels Every Tour Operator Should Harness

Travel & Leisure

A distribution channel is the way that your services get to your customer, and how they pay for it. It can either be a direct transaction (for example, through your website),... read more

How Tour Operators Can Use Social Media in The Travelers' Journey

How Tour Operators Can Use Social Media in The Travelers’ Journey

Social media usage is blowing up – especially amongst today’s digitally savvy consumers. Instead of visiting these sites at particular points in time, consumers are flocking to social networks on... read more

3 Noteworthy Tourism Trends for Tour and Activity Operators

3 Noteworthy Tourism Trends for Tour and Activity Operators

Travel & Leisure

With 2014 fast approaching, experts in the travel industry are noticing certain trends emerging amongst travelers. It’s becoming clear that if tours and activities don’t adapt to these trends, they... read more

Why Tour Operators Should Care About the Tourism Page Sponsor System

Why Tour Operators Should Care About the Tourism Page Sponsor System

Marketing

Last week we touched on why creating a TripAdvisor profile for your business should be an important piece of your marketing puzzle. But beyond your own page, it would be... read more

Mobile Website Design for Tour Operators: 5 Reasons Why You Need It!

Mobile Website Design for Tour Operators: 5 Reasons Why You Need It!

Online Marketing

In case you haven’t noticed, the world is rapidly moving from online to mobile. In many countries (including the US and Australia) sales of web enabled mobile devices outstrip computer... read more

Tour Operator Logos: The Value of Creating a Good Logo

Tour Operator Logos: The Value of Creating a Good Logo

Branding

1

A logo is an essential part of your business branding plan. You might be a small activity operator in a coastal beach town, but that doesn’t mean you don’t need... read more

4 Online Booking System Features That Generate Sales For Tour Operators

4 Online Booking System Features That Generate Sales For Tour Operators

Online Marketing

1

If you are considering investing in an online booking system, you will want a system that proactively helps you to generate more sales. As you research the various options available... read more

Tour Operator Website Design: 10 Tactics to Get More Bookings

Tour Operator Website Design: 10 Tactics to Get More Bookings

Online Marketing

So you’ve developed an online presence for your tour and activity operation – but having a website with a pretty logo on it won’t necessarily get you the bookings you... read more

6 Essential Mobile Optimisation Tactics for Tours & Activities

6 Essential Mobile Optimisation Tactics for Tours & Activities

Online Marketing

2

In the digital world, the way that people consume information and make purchases is changing every day. Travelers today will book the majority of their reservations for tours and excursions... read more