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Profile: Rob Wolfe

My Client Focus blog (http://RobWolfeClientFocus.com) provides insights in the areas of client & customer engagement, social media & marketing strategy, brand management, client relationship management, and product management. My articles/postings are from more of a Business-to-Business (B2B) perspective, but many of my posts also relate well to a Business-to-Consumer (B2C) audience.

I have 23 years of business experience. Currently, I provide product consulting expertise for a new pension administration & employee self-service pension modeling software product targeted to small-to-mid-market clients, ensuring effective global product solutions with emphasis on client relationships.

My educational credentials include a Master of Business Administration (MBA) from the Pennsylvania State University, Smeal College of Business Executive MBA program, and a B.S. Business Adminstriation, Quantitative Business Analysis, from the Pennsylvania State University, Smeal College of Business. I am a Certified Integrated Marketing Communications and Brand Coach, designated by the Institute for the Study of Business Markets, and also hold an Event Management Professional Certification from the George Washington University School of Business.

I have current professional affiliations with the Institute for the Study of Business Markets, the Association of International Product Marketing and Management, the PSU Smeal Business Club–Philadelphia (VP Marketing & Social Media), and  the Philadelphia Interactive Marketing Association.

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Articles by Rob Wolfe
The Value of Content Marketing: An Expert Panel Q&A

The Value of Content Marketing: An Expert Panel Q&A

Content Marketing

Is Content Marketing just the latest bandwagon passing through or the next maglev that’s moving faster than ever? Adapted from the definition provided by the Content Marketing Institute (an excellent... read more

Co-Creating Your Brand Story With Clients

Co-Creating Your Brand Story With Clients

Branding

“Engaging your customers in your story can be just as valuable as engaging them with your product.” ~ Vanessa Merit Nornberg, Inc.com author & business owner Among the brand elements... read more

A Great Brand Taps Into Emotions

A Great Brand Taps Into Emotions

Branding

1

“Emotions drive most, if not all, of our decisions. A brand reaches out with a powerful connecting experience. It’s an emotional connecting point that transcends the product.” ~ Scott Bedbury,... read more

Be a Maniac about Your Brand Promise

Be a Maniac about Your Brand Promise

Branding

A brand is a promise–the emotional and psychological deal you make with your clients. To inspire others with your brand, you must believe in everything it represents. Just as no... read more

Small Business Advice: Risks of Responding (Or Not Responding) to RFPs

Small Business Advice: Risks of Responding (Or Not Responding) to RFPs

Small Business

Regardless of whether or not you respond, and whether you target price buyers, value buyers, or relationship buyers, reviewing RFPs provides insight to an organization’s current or anticipated issues and... read more


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9 Valuable Bits of Business Advice for New Entrepreneurs

9 Valuable Bits of Business Advice for New Entrepreneurs

Strategy

I’ve compiled what I think is some great advice for emerging entrepreneurs from small business and entrepreneurial experts on mosiacHUB, an entrepreneur community and resource center where entrepreneurs, service providers,... read more

10 Questions to Help You Assess the Market Opportunity for Your Business Idea

10 Questions to Help You Assess the Market Opportunity for Your Business Idea

Marketing

As an entrepreneur or anticipated founder of a new business, conducting a thorough market analysis is one important part of what you must do before taking the leap. In his... read more

2013 Marketing Conferences: Start Planning Now to Keep Pace with Current and Future Trends

2013 Marketing Conferences: Start Planning Now to Keep Pace with Current and Future Trends

Marketing

In September 2012, I posted a listing of of marketing conferences scheduled for October-November 2012 that you could follow on Twitter. It turned out to be one of my most... read more

Are You Ready to Be an Entrepreneurial Leader?

Are You Ready to Be an Entrepreneurial Leader?

Leadership

So you have a business idea and are ready to start your journey as an emerging entrepreneur. To ensure you’re ready for the road ahead, you need to have the... read more

Is Your Business’s Value Proposition Powerful Enough?

Is Your Business’s Value Proposition Powerful Enough?

Marketing

Your company’s value proposition is what sets you apart from your competition, what makes you unique and provides that niche in which you cannot be rivaled. Yet, articulating this can... read more

Can Entrepreneurs Build Loyalty Simply by Listening to Clients’ Stories?

Can Entrepreneurs Build Loyalty Simply by Listening to Clients’ Stories?

Loyalty Marketing

In his book Enchantment, Guy Kawasaki devotes many pages to the concept of achieving likeability. “For people to like you they have to accept you, and you have to accept... read more

‘Tis the Season for Hailing the NFL Brand

‘Tis the Season for Hailing the NFL Brand

Branding

In 2008, I and a team of my colleagues conducted an analysis of the NFL brand and created the following NFL “Brand Footprint,” Positioning statement, and “Capsule” based on our... read more

Thank You: 3 Simple Stories about “Social” Experience and Client Loyalty

Thank You: 3 Simple Stories about “Social” Experience and Client Loyalty

Loyalty Marketing

While Gary Vaynerchuk’s book, The Thank You Economy, demonstrates the power of today’s social media movement and the culture—the expectation—of communication, transparency and connection that social media revived, it also... read more

30 Brand Stories: The Good, The “Bad” and The Ugly

30 Brand Stories: The Good, The “Bad” and The Ugly

Branding

When it comes to brand success, some brands have retained their equity and connection with buyers for 150+ years, some brands have encountered obstacles but have rebounded through re-branding, strategic... read more

Motivation for Business Fueled by Emotion and Inspired by…Eminem

Motivation for Business Fueled by Emotion and Inspired by…Eminem

Strategy

Music can motivate you to achieve your business goals and, as a result, achieve stronger loyalty from clients. According to Motivational-Well-Being.com, “Everyone has a handful of songs that when they... read more