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Profile: John Cheney
Articles by John Cheney
See the Future with Your CRM
Now we know that you’d like to see that kind of growth and improve your sales forecasting processes and with the right CRM solution you can. Forecasting is by no means... read more
RPM – Not Just Another Three Letter Acronym
Revenue Performance Management (RPM) takes CRM to the next level What is RPM? Revolutions per minute? No, not in the context of Customer Relationship Management or business methodologies anyway. According to Bob... read more
Get Naked with Your Salespeople [SLIDESHARE]
Using CRM you can empower your sales team for greater revenue generation opportunities and a more efficient sales pipeline. Let it all hang out CRM provides much more than just a way... read more
Give Your Call Centre the Power
Use Cloud CRM software to empower your call centre! A report published recently by Convince and Convert revealed some startling figures on customer service. These should make any business owner sit... read more
CRM on the Road
The world of work is changing and UK businesses are at the forefront of the flexible working revolution. Gone are the days when every business professional did all of their... read more
How to Get Sales and Marketing on the Same Page [SLIDESHARE]
Sales and marketing should work closely, but sadly, 87% of the terms they use to describe each other are negative. The right CRM can bring their battle to an end!... read more
Not Just a Pretty Interface: Why Your CRM Must Be Intuitive [Infographic]
CRM implementations are on the rise, but adoption rates are lagging behind; often, end-users cite ‘the system being hard to use’ as the reason. Investing in a new CRM but... read more
Boost Revenue Performance by Integrating Sales and Marketing [SLIDESHARE]
Every business owner knows that if sales and marketing worked more closely together, more of the leads generated would be converted. But despite this, most businesses don’t have the two... read more
What You Need to Know About Social Media – Even if You Don’t Work in Marketing
Despite its initial function as a way for friends to socialise online, social media has quickly become an important way for businesses to communicate with their customers; and for those... read more
Five Powers Customers Have Now That They Never Had Before [Infographic]
The internet has transformed the way that companies do business and the way that customers behave throughout the buying cycle. In fact, it could be said that the traditional sales... read more
How to Motivate Your Sales Team for Better Results Using CRM
Keeping sales teams motivated can be hard. Without them doing their best, business suffers. There are countless different tips out there on how to motivate sales reps from over the... read more
How to Make Sure You Never Miss An e-Commerce Sale
You’ve spent hours in meetings to strategise your website, choosing its design. Now it’s gone live, how are you going to use it to capture sales leads? You never need... read more
Customer Relationship Management – 12 Bizarre Customer Service Queries [Infographic]
Just one aspect of successful Customer Relationship Management, the customer services desk – or any similar point of contact between business and consumer – is the frontline when it comes... read more
Sales and Marketing: The Love / Hate Relationship
1You’d think they’d be the best of buddies considering how interdependent they are, but instead it’s a well-known fact that sales and marketing teams just can’t seem to get along.... read more
Have You Discovered the Business Benefits of Cloud Computing?
Cloud 101: Why Cloud computing is a no brainer for your business On a very basic level, the Cloud provides companies and consumers with the ability to access, download and use... read more
