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Profile: Jessica Sanders
Articles by Jessica Sanders
How to Improve the Visibility of Your Marketing Videos
Marketing videos are slowly becoming an integral part of every business’ online marketing strategy. With text starting to become out of style, and rich content very much in, it’s a... read more
3 Ways to Improve Customer Care with Call Recording
While talk in the customer care industry is focused on social, you may want to consider improving your customer care with another tactic – call recording. While many large companies... read more
Improve Customer Service With Your Credit Card Processing
While you may not immediately see the connection here, there is a direct effect between your credit card processing and overall customer satisfaction. Whether in a retail location or online... read more
5 Steps for Following Up After a Negative Customer Interaction
You strive to provide top of the line customer service at all times. With your call center reps trained and top of the line CRM software in place, it seems... read more
How To Protect Your Small Business Online and Off
Whether your business is run 100% online or you simply utilize a number of online software programs, it’s critical that you keep this information safe. Not just your website, but... read more
3 Steps To Your Basic Business Finance Plan
2Writing a business plan is integral to starting your small business off on the right foot. However, what’s more important is creating your financial plan. This can be an in-depth,... read more
How To Manage Your Telecommuting Employees
As a small startup company, it makes the most business sense to have employees telecommute. Without the overhead costs of an office, you can focus on the business without adding... read more
3 Old School Ways to Benefit from Great Content in Search
It seems as though there’s been a business wide grumble as reports surface that Google is changing the way it ranks websites. This means, those of you that pay for... read more
