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Profile: Helen Baker
Articles by Helen Baker
Rightsizing Your Help Desk Team: Part 4
While you don’t want your IT personnel to be overwhelmed, your organization can focus on a few factors that can effectively increase the ratio of end users to each help... read more
Rightsizing Your Help Desk Team: Part 3
Having too big of a help desk team drives up costs, while too small a team will decrease efficiency and profitability. To find the right balance in your organization, a... read more
Rightsizing Your Help Desk Team: Part 1
More than likely, your enterprise has been faced with the question of whether the size of your IT help desk team is large enough to provide adequate support company-wide. Both... read more
Rightsizing Your Help Desk Team: Part 2
Help desk technicians are among the most important assets when it comes to an organization running efficiently. If you don’t have enough of them, then productivity can falter. Experts have... read more
State of Cloud Computing: SaaS
If your business has stayed informed on the trends of cloud computing, there is no doubt Software-as-a-Service (SaaS) has come to mind. Software has traditionally provided significant overhead for IT,... read more
Impact of Mobile Devices on Enterprise IT
1Mobile devices have made their impact on organizations across the board and their staying power in the corporate arena has been successfully demonstrated. If your company is like most, the... read more
Consider This Before You Migrate to Windows 8
1There always seems to be something new in the computing world. Is it a novelty that will make your life a little more convenient, or something that affects business overall?... read more
Microsoft Surface vs. Apple iPad
10When purchasing an electronics product these days, it’s hard not to ask if you should have waited longer or done more research. If you’re into mobile computers, tablets, and iPads,... read more
Thinking of Moving to Microsoft Office 365: Pros & Cons
Chances are, you use Microsoft Office at work, at home, or both. As the current trends have it, just about every type of functional application has a counterpart in the... read more
