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Profile: Anthony Leaper

Anthony Leaper is Senior Vice President and General Manager, LoB Customer Solutions, SAP. Anthony is responsible for the Solution Management and Go to Market activities of SAP’s Customer Line of Business Solutions. He is responsible for all of SAP’s Sales, Service and Marketing Solutions, with a focus on pushing innovation to ensure SAP’s CRM solutions deliver value to its customer’s and enables them to improve customer insight and intimacy in a way that delights their customers and exceeds their expectations.

 

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Articles by Anthony Leaper
How to FAIL Your Call Center [photo: SAP]

How to FAIL Your Call Center

Customer Experience

How to FAIL Your Call Center, photo: SAP Last month I had words with an automotive customer service rep named Anne. The “run flat” tires on my car had proven... read more

ULTra System at London's Heathrow [credit: Wikipedia]

You Can’t Keep Saying “It’s Not Our Fault” Forever

Customer Experience

The other week I flew from Prague to London. Or, rather, I sat. Mostly I sat. When the four-hour delay due to weather was announced in Prague, a collective groan... read more


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