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Profile: Anthony Leaper
![How to FAIL Your Call Center [photo: SAP]](http://cdn.business2community.com/wp-content/themes/b2c/images/blank.gif)
How to FAIL Your Call Center
How to FAIL Your Call Center, photo: SAP Last month I had words with an automotive customer service rep named Anne. The “run flat” tires on my car had proven... read more
![ULTra System at London's Heathrow [credit: Wikipedia]](http://cdn.business2community.com/wp-content/themes/b2c/images/blank.gif)
You Can’t Keep Saying “It’s Not Our Fault” Forever
The other week I flew from Prague to London. Or, rather, I sat. Mostly I sat. When the four-hour delay due to weather was announced in Prague, a collective groan... read more

