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Profile: Alleli Aspili

She's a Senior Specialist for Business Development Infinit-O, an ISO-certified BPO company that caters SMEs. She is responsible for maintaining Infinit-O, Infinit Contact, Infinit DatumInfinit Healthcare and Infinit Accounting's online brand and content. While out of work, you can still see her in front of her computer - learning more about marketing. She's an internet and social media geek.

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Articles by Alleli Aspili
5 Reasons Why Outsourcing Your Customer Service Can Be A Smart Move

5 Reasons Why Outsourcing Your Customer Service Can Be A Smart Move

Customer Experience

You’re a growing business and painting the best vision for your company. One of the things you want to achieve is to provide satisfying and convenient customer service to your... read more

Top 5 Accounting Software for Small Businesses

Top 5 Accounting Software for Small Businesses

Small Business

2

Accounting in businesses used to involve a lot of painstaking process of paperwork, but in this digital age, even small businesses can highly benefit from accounting software available in the... read more

3 Social Media Strategies for B2B Companies this 2014

3 Social Media Strategies for B2B Companies this 2014

B2B Marketing

Successful social media campaigns seem to be only working on B2C companies - that may be correct, but B2Bs should never lose hope. These are the top 5 social media... read more

Social Media

Creative Ways to Use LinkedIn and Twitter this Valentine’s Day

It’s true that we almost use social media daily, but its value becomes much more important at times like Valentine’s Day. Learn how you can creatively use LinkedIn and Twitter... read more

Outsourcing and Crowdsourcing

2 Outsourcing Success Stories You Probably Haven’t Heard Of

Strategy

Anything is almost possible with outsourcing – any job, especially if done with a computer, is accessible from any part of the world. ... read more

Hiring a third party to handle risk management solutions allows businesses to focus on their customers.

Finance and Accounting Outsourcing Reduce Stress from Back-End Processes

Finance

Businesses in the financial services industry must manage a variety of back-end processes that ensure safety, proper risk management, and compliance. Accounting outsourcing services can help businesses perform these necessary... read more

Do you have what it takes to become a successful small business owner?

Do You Have What It Takes to Become a Successful Small Business Owner?

Small Business

Outsourcing Insider reported that more entrepreneurs these days admit that it’s harder to run a small business because of lack of resources, and probably, the right people, skills, and technology.... read more

Detecting Customers’ Moods: Is it Good or Bad?

Detecting Customers’ Moods: Is it Good or Bad?

Customer Experience

I recently read an article from The New York Times that discusses how call center agents can now identify their callers’ moods and emotions based on their intonations. Here's my... read more

Quick Facts: Future of the Contact Center Industry [Infographic]

Quick Facts: Future of the Contact Center Industry [Infographic]

Outsourcing Insider shared interesting facts about the current state of the contact center industry. Key takeaways are shown in this infographic.... read more

Appointment Setting

What is Appointment Setting and Why Should You Outsource it?

Strategy

A lot of companies are still using appointment setting as a strategy to grow. In this article, you will learn how crucial this task is and why you should outsource... read more

how-to-outsource

How To: Getting Ready to Outsource

Strategy

If you are planning to outsource for the first time, ensure that your company is ready for it. Here are some tips on how to do it.... read more

Outsourcing Helps Family-Owned Businesses Maintain Balance and Control

Outsourcing Helps Family-Owned Businesses Maintain Balance and Control

Strategy

Family-owned businesses rely on outsourcing certain functions that can help them internally keep up control and balance. Read this article to find out how they successfully do it.... read more

outsourced-data-and-research

Marketing: Utilization of Outsourced Data and Research Services

Marketing

The utilization of outsourced data and research services gives marketing companies a competitive edge. Learn how it works through reading this article.... read more

Social Media Has Changed the Way We Do Business

Social Media Has Changed the Way We Do Business

A lot of businesses are changing their marketing practices to cope with the digital and social environment. This article discusses how social media transformed the way we do business.... read more

database-management-services

SMEs that Manage Client Data Wisely are More Likely to Succeed

Big Data

Small to medium-sized businesses may not have the right resources to manage and keep track of client data. This is the reason why it is suggested to turn to an... read more